Shipping policy

Shipping Terms and Conditions for Mattinata Coffee:

1. Shipping Methods: We offer shipping services through reliable carriers to ensure the safe and timely delivery of our coffee machines. The available shipping methods include standard ground shipping, expedited shipping, and international shipping.

2. Shipping Costs: The shipping costs will vary depending on the destination, weight, and dimensions of the coffee machine. The customer will be responsible for all shipping charges unless otherwise stated or agreed upon.

3. Order Processing Time: Once your order is received and payment is confirmed, we will process and prepare your coffee machine for shipment within 1-2 business days. Please note that orders placed on weekends or holidays may experience slight delays in processing.

4. Shipment Tracking: We will provide a tracking number for your shipment as soon as it becomes available. You can use this tracking number to monitor the progress of your package online. Please allow some time for the tracking information to be updated by the carrier.

5. Delivery Time: The delivery time will depend on the shipping method selected and the destination address. Estimated delivery times will be provided during the checkout process, but please note that these are only estimates and not guaranteed delivery dates.

6. International Shipments: For international shipments, please be aware that additional customs duties, taxes, and fees may be imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

7. Shipping Address: It is the customer's responsibility to provide an accurate and complete shipping address during the checkout process. Mattinata Coffee will not be held liable for any delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.

8. Damaged or Lost Shipments: In the event that your coffee machine arrives damaged or is lost during transit, please contact our customer support team immediately. We will work with the carrier to resolve the issue and arrange for a replacement or refund, depending on the circumstances.

9. Returns and Exchanges: For information regarding returns, exchanges, or warranty claims, please refer to our separate Return Policy or contact our customer support team for assistance.

10. Modifications to Shipping Terms: Mattinata Coffee reserves the right to modify or update these shipping terms and conditions at any time without prior notice. The updated terms will be effective for all orders placed after the modification date.

If you have any further questions or require additional information, please don't hesitate to contact our customer support team.