Credit Cards： For credit card payments, we currently only accept VISA, Mastercard, and American Express.

PayPal： If you don’t have a credit card, you could also use PayPal directly on our webshop. If you have any problem with payment, feel free to contact us by：support@mattinatacoffee.com

Typically, refunds take three to seven business days to reflect back on your account once they have been issued.

3-7 business days. (Note: The delivery time of pre-sale products is subject to the arrival time.)

As soon as your order has left the warehouse,，We will send the relevant information to the email address you left, so you can keep track of where your coffee machine has gone. You can also track your order by clicking the "Track Your Order" link at the footer section on https://www.mattinatacoffee.com/

We will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 1-3 days from the date of the order being placed. Please contact us our customer service team if your delivery has not been received within the dates described.

We will not be as stingy as some brands, we will cover the entire shipping ~

Why would you cancel an order for such a great product? Of course if you insist on canceling, you can contact our service email: support@mattinatacoffee.com

We guarantee that your product will be free from material and craftsmanship defects at the time of shipment.

But if it does happen, as we said, we will take care of the after-sales service.

Please visit the Warranty Claims page to submit your warranty claim, and we will respond within 24 hours.

Please refer to our Refund Policy to understand what to prepare for a refund or exchange.